Redirecting Negative Behavior

Negative behavior.  Whenever you work with humans, the most fickle, most emotional animal on the planet, that is what you get. That is why leaders MUST be prepared to address and resolve conflicts if they ever hope to successfully direct an organization and its employees.But EXACTLY HOW do you address negative behavior when it occurs?   Why is there no such thing as a PERSONALITY CONFLICT?  What role does EMOTIONAL INTELLIGENCE play in dealing with negative behavior.   What are “EPR” SKILLS and why are they CRITICAL in keeping others off the defensive?  What are “RETREATING” and “ATTACKING” Communication Styles, and why do they kill your ability to address and resolve conflicts?

Speaker:

Scott Warrick, JD, MLHR, CEQC, SHRM-SCP (www.scottwarrick.com) is both a practicing Employment Law Attorney and Human Resource Professional with almost 40 years of hands-on experience.  Scott uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style. 

Scott’s goal is NOT to win lawsuits. Instead, Scott’s goal is to PREVENT THEM while improving EMPLOYEE MORALE. Scott Trains Managers & Employees ON-SITE in over 50 topics and customizes them for each client. Scott’s book, “Solve Employee Problems Before They Start:  Resolving Conflict in the Real World” is a SHRM best seller and was #1 for New Releases on Amazon for Conflict Resolution books!

Scott’s academic background and awards include Capital University College of Law (Class Valedictorian:  1st out of 233), Master of Labor & Human Resources and B.A. in Organizational Communication from The Ohio State University.